Frequently Asked Questions

1. What type of products do you offer?

Boydreys Marqué provides digital printables designed with intention — including T‑shirt designs, tote graphics, wall art, and faith‑rooted lifestyle creatives. All items are delivered as instant digital downloads.

2. Will I receive a physical item?

No physical item will be shipped. All products are digital files that you download, print, and use at your convenience.

3. How do I download my files?

After purchase, your download link appears instantly on the checkout page and in your email. Click the link, unzip the folder, and your files will be ready to use.

4. I didn't receive my download link. What should I do?

Please check your spam, junk, or promotions folder first — sometimes digital downloads land there. If you still can't find it, reach out through our Contact page and we'll resend your download link promptly. Your files are always safe with us.

5. What's included in my download?

Each product includes:

• High‑resolution PNG file

• Print‑ready design (300 DPI)

• Personal use license

• Printing instructions (README)

• Thank You Card

• All files delivered in a single ZIP archive

(Some products may include additional formats depending on the design.)

6. How do I print my digital design?

You can print at:

• Any local print shop

• Online print services

• Home printer (for smaller wall art sizes)

For apparel designs, send the PNG file to your preferred T‑shirt printing service.

7. Can I use these designs for commercial purposes?

Your purchase includes a personal use license. If you want to print and sell physical products using Boydreys Marqué designs, you will need an Extended License.

8. Do you offer refunds?

Because these are digital files, all sales are final. If you experience an issue with your download, contact us, and we'll assist you immediately.

9. What should I do if my file won't open?

Make sure you have:

• Unzipped the folder

• A device that supports PNG files

• A stable internet connection during download

If you still have trouble, reach out, and we'll help you resolve it.

10. Can I resize the wall art files?

Yes. Your files are high‑resolution and can be resized downward without losing quality. For larger sizes, use the size provided in your download to maintain clarity.

11. What size should I print my wall art?

Each wall art file matches a standard print size. Here's a quick reference:

Framing tip: All sizes use a 2:3 aspect ratio, so they fit standard photo frames without cropping. For 20×30, look for poster frames at print shops or online. Avoid resizing upward — always print at the included size for the sharpest result.

12. Do I need to worry about cropping or aspect ratios?

No cropping needed — as long as you print at the exact size included in your download. Here's why:

All four wall art sizes (8×12, 12×18, 16×24, and 20×30) share the same 2:3 aspect ratio. That means every design is proportioned identically — the artwork fills the full print area with no white bars or cut edges.

Where cropping can happen: If your print service auto-scales the file to a different size — for example, squeezing a 12×18 design into a square frame — the design will be cropped or distorted. Always tell your printer to use the exact dimensions from the file name, and choose a 2:3 frame.

Framing & matting note:

• Standard frames (8×10, 11×14) are not 2:3 ratio — they will crop the design. Use frames sized to match: 8×12, 12×18, 16×24, or 20×30.

• Matting adds an elegant border inside the frame. If you'd like a mat, order your print one size up (e.g., print 12×18 and mat it into a 16×24 frame) so the full design stays visible.

• No mat needed if you print at the exact size and use a matching frame — the design fills edge to edge by default.

13. Who do I contact for support?

You can reach Boydreys Marqué at support@boydreymarque.com. We respond promptly and warmly — your experience matters to us.

Need additional help?

If you have any questions or need assistance with your digital download, you can reach us at: support@boydreymarque.com. We're here to help you every step of the way.